FAQ: Payment Provider change

During December of 2025 Sloyd is changing a payment provider. This page is meant for users who have questions about this transition.

Why do I need to add payment information again?

Sloyd uses a third-party provider for payment processing — this is the most secure and standard way to handle payments, and it’s how most online services operate.

When you first subscribed, payments were processed by Paddle. Since Paddle no longer met our needs, we recently moved to Stripe. For some subscribers the transition was seamless, but in other cases we need to request payment information again.

What happened to the old payment information I gave you?

Your original payment information was stored with Paddle, our previous payment provider. For security reasons, Sloyd never stored or had access to your financial details.

When we moved to Stripe, Paddle transferred the available payment data to the new provider. In your case, that information wasn’t available. This most commonly affects users who paid with digital wallets (Apple Pay, Google Pay, PayPal), but there can be other reasons payment data did not transfer.

Is this process secure?

Yes. Payments are now handled by Stripe, one of the world’s largest and most trusted payment providers. Stripe complies with all major security and privacy standards, and is used by many leading companies.

When will I be charged for renewal?

You will be charged either on your normal renewal date or — if that date has already passed — as soon as you update your payment information.

For many users, this means they effectively received a few free days during the transition. We stopped taking payments on Nov 28 and resumed on Dec 15.

What should I do if I still have questions?

You can contact support through the in-app chat (bottom corner) or by emailing [e-mail]. We usually respond quickly on business days.